While I agree with this, and I’m not defending skirting regulations, before rideshare apps, taking taxis was an awful experience. At least half the time, if you try to pay with a credit card, the machine was “broken”, if you wanted to get a ride at a specific time you had to call ahead and hope that a taxi would show up.

Rideshsre apps forced regular taxis to up their game and provide better service, some did and now have their own apps.