HP used to make a lot of great stuff. Their spectrum analyzers were the best in the business. At some point they flipped a switch and went into full enshittification mode. They burned all their bridges with their most loyal and informed customers.
It’s easy to get mad at people for not knowing the things we know. It’s incredibly frustrating. But then they know things we don’t. Turns out there’s way too much stuff to know and we can’t all know everything.
Modern life is unbelievably complicated and everyone is failing to manage that complexity to a level that would satisfy all the idealists. In light of all that, I find it hard to blame them for it.
I would say that, but… there are a lot of, for example, Japanese companies that have been around for decades or centuries making great stuff the way they always had. Unless you’re saying Japan isn’t a capitalist country (I’d love to see how that argument plays out), I’d say there’s some difference in company culture that leads to enshittification.
I’ve heard in some cases it happens when a new CEO takes over and they have no respect for the existing culture, and just want to “make their mark” by chasing short term profits.