Discord Launches Teen-by-Default Settings Globally
discord.com
Discord is announcing enhanced teen safety features rolling out globally that reinforce its long-standing commitment to creating a safer and more inclusive experience for users over the age of 13.
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Beginning with a phased global rollout to new and existing users in early March, users may be required to engage in an age-verification process to change certain settings or access sensitive content. This includes age-restricted channels, servers, or commands and select message requests.

  • RamRabbit@lemmy.worldEnglish
    1·
    26 days ago

    Whereas a more ephemeral approach that actually encourages people to ask questions? Yes, it does cause long term issues when someone is trying to debug a project that has been on life support for years.

    It isn’t just long-term, it causes issues right off the bat; no fix is searchable. All fixes require a community member to respond.

    • For the user this causes significant delays. A problem that could be solved in minutes with a search now requires hours or days for someone to respond to their specific problem. A problem that likely was already solved 10 times before. And god help you if the server is active, your problem might get burred instantly and no response will ever come.

    • For the support people, they have to answer the same questions over and over and over because there is no way for users to search for and solve their own problems.

    These issues compound on each other as support staff burn out and users get tired of waiting. Leads to people just going elsewhere.

    For me, a lack of support forums signals the creators don’t care about the software working right and don’t care the software will be unmaintainable the moment they step away. Ie: a lack of support forum is a strong signal to find greener pastures.

    • NuXCOM_90Percent@lemmy.zipEnglish
      0·
      26 days ago

      It also causes the problem that no fix is searchable. All fixes require a community member to respond.

      Incorrect. While I find the search capabilities of Discord (and the Discord/Teams likes) to be… bad, it isn’t THAT much worse than a phpbb in a lot of ways.

      What you lose out on is the ability for search engines and, increasingly a concern, LLMs from being able to index it. I shouldn’t have to explain why that might be a “pro” as far as the folk actually doing support are concerned.

      As for delays? If it is a well supported bit of kit, a quick search and a skim of the FAQ (Discord is actually really nice for having a way to aggregate questions like that in an almost ticketing like system) is going to cover the major stuff. And my experience (on both sides) with Slack et al is that users are generally glad to help out.

      It does suck because, unless it is a super common issue, you need to actually ask a question and interact with a human. But it also tends to mean that people are a lot faster to have you run a few tests rather than respond once a day to a thread.

      For the support people, they have to answer the same questions over and over and over because there is no way for users to search for and solve their own problems.

      Tell me you’ve never provided support without telling me you’ve never provided support, heh.

      • Ulrich@feddit.orgEnglish
        1·
        26 days ago

        What you lose out on is the ability for search engines and, increasingly a concern, LLMs from being able to index it. I shouldn’t have to explain why that might be a “pro” as far as the folk actually doing support are concerned.

        You think it’s a PRO that nobody can search for your support info!? No you absolutely need to explain that…

        • zod000@lemmy.dbzer0.comEnglish
          1·
          25 days ago

          They likely mean because LLMs will scrape it hard and give the forum the hug of death. This is a real issue, but seriously fuck Discord. I have specifically excluded many potential solutions for both work and home because I saw that their support was done in Discord. I refuse to use it, and thus any project that makes it mandatory for support.